FREQUENTLY ASKED QUESTIONS

Common Questions

What are the transaction limits?

There are different transaction limits depending upon the method used and the country. It can be:

Credit/Debit card: it may be up to 150,000 USD, EUR, or GBP per transaction.
Local Bank Transfers: It can be up to 100,000 USD, EUR, or GBP per transaction.
ACH Bank Debit: It can be up to 15000 USD, EUR, or GBP per transaction.

How secure is Alan Payments?

Alan Payments Limited prioritizes security and compliance to ensure safe transactions for all users. Here’s how we maintain high security standards: 

  1. Regulatory Compliance

FCA Regulated: As a UK-registered company, Alan Payments Limited adheres to the Financial Conduct Authority (FCA) guidelines. 

GDPR Compliant: We ensure the protection of user data according to the General Data Protection Regulation (GDPR). 

  1. Encryption & Data Protection

End-to-End Encryption All transactions are secured using 256-bit SSL encryption.

Secure Servers: Data is stored in secure, industry-standard data centers with firewalls and intrusion detection systems. 

Two-Factor Authentication (2FA): Added security for user accounts to prevent unauthorized access. 

  1. Fraud Prevention & Monitoring

AI-Powered Fraud Detection: We monitor transactions for suspicious activity using machine learning. 

24/7 Security Monitoring: Our system continuously tracks and flags unauthorized access attempts. 

Chargeback Protection: Secure mechanisms to protect businesses from fraudulent chargebacks. 

  1. Payment Security Measures

PCI-DSS Compliance: Adheres to the highest industry standards for processing credit and debit card payments. 

Tokenization Technology: Sensitive payment information is replaced with secure tokens to prevent data leaks. 

Dispute Resolution: Dedicated support for handling payment disputes and fraud cases. 

Alan Payments Limited is committed to providing a safe, compliant, and seamless payment experience for businesses and individuals. Let me know if you need more details!

How do refunds work?

Alan Payments Limited ensures a smooth refund process for both businesses and customers.

Here’s how refunds work:

  1. Refund Policy Overview
  • Refunds are processed based on the payment method used. 
  • Customers must request refunds within the merchant’s refund policy timeframe. 
  • Refunds are subject to review for fraud prevention and compliance checks. 
  1. Refund Processing by Payment Method

Payoneer Transactions

  • Refunds are processed back to the sender’s Payoneer account. 
  • Processing time: 2-5 business days depending on Payoneer’s policies. 

Bank Transfers

  • Refunds are sent to the original bank account used for payment. 
  • Processing time: 3-7 business days, depending on the recipient’s bank. 

Credit/Debit Card Payments

  • Refunds are issued directly to the same card used for the transaction. 
  • Processing time: 5-10 business days, depending on the card provider. 

PayPal Payments 

  • Refunds are processed directly through PayPal to the original funding source. 
  • Processing time: Instant to 5 business days (if bank withdrawal is required). 
  1. Refund Request Process
  2. Initiate Refund: Customers must request a refund from the merchant.
  3. Merchant Approval: Merchants approve or decline refund requests based on their policies. 
  4. Processing by Alan Payments: Once approved, the refund is processed securely. 
  5. Confirmation: Customers receive a confirmation email once the refund is issued. 
  6. Refund Fees & Deductions

Transaction fees may or may not be refunded, depending on the payment provider’s policies. 

Chargeback fees may apply if a refund is initiated through a dispute process. 

  1. Dispute & Chargeback Handling
  • Customers can raise disputes if a refund is not received within the expected timeframe. 
  • Alan Payments provides dedicated support info@alanpayments.com to resolve refund-related issues efficiently. 

Let me know if you need any adjustments or additional details!

What are the supported currencies?

Alan Payments Limited supports multiple currencies to facilitate global transactions. Here’s a breakdown of the supported currencies:

  1. Major Currencies
  • USD – US Dollar 
  • EUR – Euro 
  • GBP – British Pound 
  • CAD – Canadian Dollar 
  • AUD – Australian Dollar 
  • JPY – Japanese Yen 
  1. Additional Supported Currencies
  • SGD – Singapore Dollar 
  • HKD – Hong Kong Dollar 
  • INR – Indian Rupee 
  • CNY – Chinese Yuan 
  • NZD – New Zealand Dollar 
  • CHF – Swiss Franc 
  • SEK – Swedish Krona 
  • NOK – Norwegian Krone
  • DKK – Danish Krone 
  • ZAR – South African Rand 
  1. Cryptocurrency & Alternative Payments
    We accept payments in USDT and Bitcoin. Alan Payments ensures seamless global transactions with a wide range of supported currencies. Let me know if you need more details!