Our Contact Info

Support Contact Details: Email (info@alanpayments.com), Phone (+44 7915 600791).

Office Address: Alan Payments Limited, 45 Upper Montagu St, London W1H 1FQ, UK.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

What are the transaction limits?

There are different transaction limits depending upon the method used and the country. It can be:

Credit/Debit card: it may be up to 150,000 USD, EUR, or GBP per transaction.
Local Bank Transfers: It can be up to 100,000 USD, EUR, or GBP per transaction.
ACH Bank Debit: It can be up to 15000 USD, EUR, or GBP per transaction.

How secure is Alan Payments?

Alan Payments Limited prioritizes security and compliance to ensure safe transactions for all users. Here’s how we maintain high security standards: 

  1. Regulatory Compliance

FCA Regulated: As a UK-registered company, Alan Payments Limited adheres to the Financial Conduct Authority (FCA) guidelines. 

GDPR Compliant: We ensure the protection of user data according to the General Data Protection Regulation (GDPR). 

  1. Encryption & Data Protection

End-to-End Encryption All transactions are secured using 256-bit SSL encryption.

Secure Servers: Data is stored in secure, industry-standard data centers with firewalls and intrusion detection systems. 

Two-Factor Authentication (2FA): Added security for user accounts to prevent unauthorized access. 

How do refunds work?

Alan Payments Limited ensures a smooth refund process for both businesses and customers.

How can i contact the support team?

Alan Payments provides dedicated support info@alanpayments.com to resolve refund-related issues efficiently. Which will be 24/7 available. 

What are the supported currencies?

Alan Payments Limited supports multiple currencies to facilitate global transactions. Here’s a breakdown of the supported currencies:

  1. Major Currencies: USD – US Dollar, EUR – Euro, GBP – British Pound, CAD – Canadian, AUD – Australian, JPY – Japanese Yen.
  1. Additional Supported Currencies: SGD – Singapore Dollar, HKD – Hong Kong Dollar, INR – Indian Rupee, CNY – Chinese Yuan, NZD – New Zealand Dollar, CHF – Swiss Franc, SEK – Swedish Krona, NOK – Norwegian Krone, DKK – Danish Krone, ZAR – South African Rand.